CICS B.Ed.
CICS B.Ed.
Provide a confidential, impartial mechanism for students to raise complaints about academics, administration, campus services, conduct/harassment, fees, examinations or facilities.
* Covers academic matters (teaching, assessment, results), administrative services (fees, certificates), campus facilities (hostel, transport, sanitation), staff/student conduct and complaints of harassment or discrimination.
* Receive and register written grievances and issue acknowledgement.
* Maintain confidential record, protect complainant identity where requested, and prevent retaliation.
* Conduct preliminary review and route matters to the appropriate authority.
* Investigate complaints through hearings/fact-finding, interview parties, and collect evidence.
* Recommend remedial action (mediation, administrative correction, re-evaluation, disciplinary measures) to the Principal or competent authority.
* Ensure time‑bound disposal and escalate unresolved cases to higher authorities or external bodies when needed
